The only reason I got this account because (apparently) its the only way my employer can pay me. Well, I got no problems with the salary account, but with the credit card account – like all true MNC banks, HSBC was eager to sell me a card.
Now, this card lay mostly unused (other than one transaction) till I decided to do some shopping on Amazon (that’s another story) this August. Ominous signs started appearing soon enough.
There was an amount “awaiting presentation” which I had no recollection of ever paying for using the card. I asked HSBC – it meant the merchant hadn’t “approached them”. Thanks – but there shouldn’t be a merchant waiting to approach them in the first place! It got solved within 3 emails.
Concurrently, I noticed the card account had disappeared from my online facilities (the much touted online@hsbc). That, too, got resolved around the same time.
Last Friday – 28th September – I discovered my card account had disappeared again. I emailed them yet again. HSBC responded that I “asked them to close the account on 24th September”. WHAT THE FUCK? First, I didn’t ask them to do it – so they are talking bull. Second, you believe they will lose a credit card customer without persuading me, asking me my reasons and confirming the request? I don’t. Third, how the fuck am I supposed to pay them the dues due this 4th October? With the account closed and off, away where dead accounts go; what should I write on the payment check??
Unless HSBC resolves things pretty quickly, the shits going to hit the fan.